“I need an RMA for the LED bulb you shipped me.” I said to the CSR. “Two out of the four of the LED ‘filaments’ don’t work and there is visible damage to the circuit inside.”
“If you opened the device to inspect the damage, that voids your warranty.” responded the CSR.
“No, I didn’t open it, I just looked inside the bulb and can see the damage to the circuit on the inside.” I countered.
“How did you determine there was damage inside if you didn’t open it up?” asked the CSR.
“Because it’s a bulb…” I replied, my voice trailing off.
The CSR repeated their question: “So you haven’t opened the bulb up?”
“But you’re certain there is internal damage?”
“Yes, because it’s a bulb…” again, my voice trailed off