My Saturday & Sunday…
Me: “Okay, I’ve got your laptop rebuilding the search index and verifying the integrity of your mailbox.”
Relation: “Can I do other things?”
Me: “Sure, you just cannot open Outlook. And any files you need to search for will be slow.”
A little while later…
Relation: “It stopped working and I have this scary popup.”
Me: “I did say you couldn’t open Outlook.”
Relation: “But I didn’t think reading email would be a problem.”.
A little while later…
Relation: “It still cannot find my email.”
Me: “Let me check the index and the scan. Huh, it seems you closed the scan window and paused the index. Why?”
Relation: “Progress boxes make me anxious.”
Me: “Let me restart the index. And this time, don’t touch anything.”
36 hours later.
Relation: “The index and the email scan still hasn’t finished. It’s barely moved forward. I thought you said this would be fast.”
Me: “Let me look. Well, it seems to be moving now. Has it been running all this time?”
Relation: “Yep, I left it run over night, I closed the laptop when we all sat down to dinner and opened it back up just a few minutes ago.”