Read – Perfect Phrases for Customer Service

September 9, 2008 by justin

Today I finished reading “Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation” by Robert Bacal

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This is the place where I gather my thoughts that don’t fit anywhere else.

Consisting of snark, humour, observations, half-baked ideas, quips, quotes (from me) and just me generally making an arse of myself.

Maybe an occasional status update on my life.

Don’t take anything you read here too seriously. It’s full of thoughts and writing that make you cringe. It’s the unfiltered internal monologue we all have in our heads. Sometimes that voice in your head says stupid shit.

And if you are offended by anything you read here, then you probably stumbled on this website by accident.